We're EE, the UK's No.1 network. Not available with 30 Day SIM Only plans or non-lead Sharer plans. Smart WiFi gives you a stronger broadband connection, using a WiFi-boosting disc to extend your broadband to spots in your home that might have struggled before. Still, there’s no replacement for getting on the phone and speaking to somebody. HDR compatible device required. Alternatively, you can find them on Facebook, where they respond to customer service requests in the comment section. Ombudsman Services, 18-month contract, Get more 4K and HD devices running smoothly on a connection 13x faster than Standard Broadband, from £39 a month Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Looking for a more flexible option than traditional home broadband? Just switch it on and connect your phones, tablets and laptops on the go. Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive, Yes. *The monthly price shown and all out of bundle charges and add-ons will increase from March every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. We will never reduce your speed, even at peak times. Your postcode and landline number allow us to locate your property and the broadband speed we can supply. Devices must use at least Android 4.1, Windows 10 or iOS 9 operating systems. All our plans come with a year’s free subscription to Norton Security Premium which can protect up to 10 devices. Free set up Is the broadband data allowance really unlimited? We won't make you pay for one with your fibre broadband. Stream on up to two compatible devices simultaneously. Tyne and Wear, All EE Broadband orders are delivered free of charge to your home or an EE store of your choice. EE Reward Card queries. Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive online help section first. 20GB Data Boost: (Fibre Max): Available to new and existing Pay Monthly phone customers who sign up to a Fibre Max broadband plan. Copyright 2021 Broadbandcompanynumbers.co.uk. If you do want a landline, no problem. Since then, the company have forged their own brand identity, stretching out into home phone, TV and fibre optic broadband services. The more devices you have connected at the same time, the slower your internet connection will be. If you forget to contact EE, your old EE broadband service will continue to run and you'll continue paying the bill for both services at the same time. Now, instead of picking up a phone book, you’re forced to go through endless menus on a website to find a customer service number. EE pay monthly mobile customers can make their plan even better by adding Apple TV 4K. The survey asks how satisfied customers are with the quality of service offered by their broadband providers' contact centres, and it shows that EE are #1 in the Market. EE broadband customer service number. One boost per household. With EE TV you get 70 free channels (13 in HD) and can pause, rewind, and record up to 600 hours. Please see our Price Guide at ee.co.uk/homepricing for more information. 10% Discount: Available to Pay Monthly mobile customers taking EE Broadband for the first time or agreeing to a new minimum term. A lightning fast fibre connection direct to your home with mind blowing speeds. 20p connection charge and standard per minute charges apply if you have used up your 1,500 minutes to UK mobile numbers. We reserve the right to withdraw or vary the boost at any time. We reserve the right to withdraw or vary the boost at any time. People who have a query about their EE broadband and home phone contract can contact EE customer services from their EE landline on 0800 079 8586. I’m changing to another broadband provider You can use the broadband switchingprocess if you’re changing to another provider that uses the Openreach network. Not available with 30 day SIM Only plans or non-lead sharer plans. EE Home Broadband | Our Review. With that done, you’ll be put through a to a customer service assistant who can help solve your EE Broadband issues. As helpful as those websites can be in solving your problem, we all know that getting on the phone is the fastest way to solve a problem. 5GB Data Boost: Available to new and existing Pay Monthly phone or 12-month SIM Only plan mobile customers who sign up to 4GEE Home or fixed broadband plan. To speak to an EE broadband customer service advisor, call 0843 770 0241. The ee contact email address customerrelations@ee.co.uk will put you through to customer service. EE Broadband accepts returns on all items ordered online if returned in their original condition within 14 days. One boost per household. Call Plus add-on: Includes: Anonymous Call Rejection, Call Diversion, Call Waiting, Choose to Refuse, Reminder Call, Ring Back, Three-Way Calling. Out of contract broadband prices: From month 19 the monthly prices will be - Standard Broadband £32; Fibre £37; Fibre Plus £42; Fibre Max 100 £49; Fibre Max 300 £54. If you have BT Sport as an add-on or a Smart Benefit on a Smart Plan, it will be removed from your account. A standard installation charge of £50 will be added to your first bill. Planning to write to EE Broadband? It can take up to 30 days from broadband account start date for your Data Boost to be applied. For more information check our Traffic Management Policy. Standard Broadband: Only available with landline. Featured deal. EE combines strong customer service with a range of deals on home broadband that make it a great choice for those looking at switching provider. Get a superfast, reliable connection wherever you go with our 4GEE WiFi device. Free set up 4,221 were here. Guides. EE’s Fibre Max (average speed 145Mbps) and Fibre Max 1 … If you provide us with your existing landline number when you're completing your order, we'll let you know. What is the best way to make an EE Broadband complaint? Got a question about your device, bundle or any of our services and products? 1 for Broadband Customer service – and they’re all based in the UK and Ireland. Compatible laptop/tablet and 4G/5G coverage required, see ee.co.uk/why-ee/mobile-coverage. Will I be able to keep my existing landline number? EE Broadband. Early Cancellation Credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. The fee will be on your final bill from them. Determine whether there is a dial tone by making a phone call. Listen closely to those options and select one which best describes your needs and you’ll be directed to an appropriate department. Business Mobile Broadband is available on EE Business. EE Broadband contact telephone numbers If you need to contact EE for any reason, you can get in touch over the phone using the following numbers: Hearing and speech-impaired customers can contact EE via the Lite app, or Next Generation Text Relay Service. You’ll lose the data boost if you cancel Home Broadband plan or Pay Monthly phone plan, or switch to a 30 day SIM Only plan. Subject to availability. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home or EE broadband must still be active and you must be moving to an eligible Pay Monthly plan. From there, all you need to do is follow the instructions that you’re given by the pre-recorded voice. Data allowance boosted by 20GB. Full Fibre Broadband: Only available without landline for customers living in premises enabled for full fibre from EE. EE Broadband Email Address: customerrelations@ee.co.uk. Check EE Broadband's service status Call EE customer service: 0800 079 8586 Read EE Broadband's troubleshooting tips Twitter: @EE Facebook: EE Read our review of EE Broadband. Subject to availability. Yes. Data fair use policy may apply when roaming. Pick a broadband plan and make it yours. You must claim within 90 days of your EE broadband service being activated. Calling this number from an EE landline is free. Fact checked. Up to 2 further Discs if required delivery charge of £6.99 may apply. You must not attempt to share, edit or adapt the content made available to you. Telephone Banking Numbers. Emails sent to EE might take up to a week to get a response, so if your query is urgent then we would recommend using the EE phone number at 0843 770 0241. Finally, if you need to call EE from abroad to enquire about your broadband contract end date, use the same number with the UK international code: +44 (0) 207 362 0200 . Customers on any unlimited home broadband plan have an unlimited data allowance. Mobile Broadband. Equipment may be different from that shown. Most households will be able to sign up for EE’s Standard Broadband, Fibre Broadband and Fibre Plus Broadband which offer average speeds of 10Mbps, 36Mbps and 67Mbps respectively. Data lasts 30 days or until used. We’re all unhappy about our service or the way we’ve been spoken to from time to time, but before anything else we’d recommend giving EE a chance to fix the issue or make it right. As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub … Or, for help with a connection that’s not working, visit this page – http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-router-connection-not-working. Please contact us on 150 from your EE Mobile. If you're calling from a different provider, call 0207 362 0200 . 4GEE/5GEE Home Router: Indoor use only. Compatible laptop/tablet and 4G/5G coverage required, see ee.co.uk/why-ee/mobile-coverage. Plans are for mobile internet in a fixed location. Additional EE broadband user guides can be found here. Data allowance boosted by 5GB. EE broadband speeds And you won't need to wait in for a delivery as our Bright Box and Smart Hub routers have been designed to fit through most letterboxes. Anytime Calls to UK Landlines: Zero-rated calls to UK landlines starting 01, 02 and 03 at any time. It should only be used as a last resort, as it will result in an investigation into EE’s activities, but The Ombudsman can handle your unresolved complaint about customer service, subscription fees, problems with payment and much more. Installation charge £100, includes £10 non-refundable call out charge A 5m cable will run from the aerial to the back of your 4GEE Home Router. Without landline: No landline calls service included. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling. Calling Add-Ons: One active Calling Add-On per account. No.1 for Customer Service: Independent research company Research Now SSI conducted customer satisfaction surveys across the UK, to which 6,331 people responded between December 2017 and November 2018. Free set up You must be the owner of the property or you have the permission from the owner. 4G/5G speeds depend on the location of your router (we recommend you place your router on or near a window sill), the number of users and plan. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. One boost per household. Here’s their contact information: Complaints Department, SR3 3XN, 18-month contract. You can speak to EE customer support through various ways; they employ over 11,000 customer service advisors within the UK across retail and call centre channels and EE claims that they have over 86 million conversations annually with their customers. Unfortunately, we do need to do it from time to time, especially when fit comes to broadband. Smart Hub BT Users. Set “Auto-Renewal” to “off” in your Norton account to avoid subscription charges. Signal range up to 10m. We’ll contact your current provider and give you £50 credit if you’re charged for early cancellation. Offer available to customers joining EE broadband for the first time. No way of contacting EE I get a feeble "we will respond within 48 hours… How to cancel EE broadband. Between them, those two brands dominated the mobile landscape and together had more than 37% of the mobile market. Boost added to mobile only and cannot be added to 4GEE Home device. Whether you’re looking to sign up for EE Standard broadband, have a question about your EE Fibre or Fibre Plus package or are planning to move home, you’ll need to call EE Broadband on 0843 770 0241. It can take up to 30 days from 5GEE Home Router plan account start date for your Data Boost to be applied. You’ll need a TV licence for the household registered to your EE account. That’s why we provide a contact number for EE on0843 770 0241. Our call centres are No. This video will introduce you to the new EE Bright Box: This video will introduce you to 4GEE and Fibre Broadband: This video will show you how to set up WiFi calling on your mobile device: For help with setting up your EE Bright Box, visit this page – http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-getting-started/bright-box-router-set-up-standard-broadband. 18-month contract, Plus 5GB mobile data for your EE pay monthly plan every month, Great for families, so everyone can be online at once and do more across multiple devices, from £27.50 a month £25 set up Calls to the customer service department operate from 8AM to 10PM on Monday through Friday and from 8AM to 8PM over the weekend, so you’re certain to find a time that suits you. Navigate Broadband Plans. EE Broadband customers also point to drops in service, which are not exclusive to EE, but the main issue always comes back to customer service quality: Woke up to no broadband, have tried endlessly to get it back on. Not all content is available in 4K or 4K HDR. EE will also give you £50 credit if you switch, cancel an existing contract and are charged a cancellation fee by your old provider. Please enable JavaScript to view this website. Supports up to 20 compatible devices. Your new router and Quick Start Guide will arrive by post before your broadband switches to EE. Lines are open Monday–Friday 9am–5pm. Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 9.8Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2020). For help setting up your home broadband, visit this page – http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-set-up-guide. Go faster, faster! Sunderland, Add a landline for £8 a month plus extras including call packages at the checkout (excludes full fibre). Warrington, Subscription automatically renews for year 2 (currently £39.99). Best for keeping small households connected with basic browsing and streaming, from £23.50 a month Subject to credit check. You can contact EE broadband using the phone numbers published in the table above. 4GEE External Antenna: 4GEE External Antenna: 4GEE Antenna may boost 4G signal within your home. Yes, you read that right. The aerial will be positioned on an exterior wall of your property. Discover more. Get 12 months of Norton 360 Security Premium Antivirus Software and Security products - worth £79.99 - with all new EE Broadband and Fibre products. Next-day activation available where an existing full fibre service is not in place. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request. Check our support site, or contact us by phone or Live Chat. EE Home Broadband Buyers Guide - Our review - Broadband.co.uk We reserve the right to withdraw or vary the boost at any time. Minimum system requirements apply. Phone : You can call 0800 079 8586 from an EE landline, or 150 from an EE mobile, for free between 8am and 9pm on weekdays, and 8am to 8pm on weekends. How can I contact EE broadband? Need even more from your broadband? Signal range up to 30m. EE Broadband. We'll boost your EE pay monthly mobile data by up to 20GB every month - absolutely free. When you download and use the BT Sport app on a mobile device, you will use data that may decrement from your price plan’s inclusive. You can contact EE broadband using the phone numbers published in the table above. EE, We can change any of the included countries from the Add-On upon reasonable notice. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. Available on 18 month minimum term or 30 day contract. Superfast internet for all the family. 4K resolution requires 4K-capable TV. Supports up to 32 compatible devices. EE broadband support and how to contact EE . If this is not working, then it is best to contact EE’s technical support team to determine whether you have a faulty line which may affect your internet connection. Phone: 0800 956 6000 Or see more contact options here. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Alex Wall Updated Apr 21, 2020. Home > Broadband … For most people, you’d be hard pushed to find a less pleasurable experience than navigating the world of customer service. Subject to availability. Some in-app functionality is restricted on Windows 10. Not available with SIM Only plans, non-lead sharer plans or 4GEE Home devices. Content available on the BT Sport app may change from time to time. To access the Next Generation Text Relay service dial 18001 followed by 07953 966 250 £25 set up Add a landline for £8 a month plus extras including call packages at the checkout (excludes full fibre). When you call 0845 or 0870 numbers at any time we’ll cover the cost of the EE access charge. Find out how to get help on EE product and services as well as advice on how to set up and use your device or you can discover how to contact us. If that doesn’t work either, we’d recommend contacting the Ombudsman Service. Discs: one disc provided when you take Smart WiFi. Broadband queries. If you need a new phone line, we'll let you know while you're making your order, and you can request an appointment for an engineer to install one. Before you start troubleshooting the performance of your EE broadband connection, you firstly need to run the EE Internet Broadband Speed Test and also confirm what Upload and Download speed that you are paying for.. You can get this information by checking a EE bill or contact EE to … The way you cancel your EE service depends on which of the following situations you’re in: 1. Hyperoptic contact details. After registration your BT ID can be used to access BT Sport on your Apple 4K TV and other compatible devices. Via these methods, you can track your letter online, so you know exactly when EE receive it. In January 2016, the brand was purchased by BT, who own it today. To contact EE by email: The email address for EE is customerrelations@ee.co.uk. Smart Wifi: 18 month minimum term applies. If they again fail to resolve your complaint or you’re not satisfied with the help you got, then you should write to them using the address listed above (this can be found in EE Broadband Contact Information section). 3. We now offer superfast fibre without a phone line. For more details, including a full list of features, see ee.co.uk/nortonsecurity. Our 18-month Home Broadband plans start at £23.50 a month and offer average speeds up to 900 Mb/s. Unlimited means unlimited. Switching broadband providers regularly is a good way to save money on your internet bills. You’ll need to include your name, date of birth and postcode in the letter, as well as the contact number details for how you’d like them to get back to you. Alternatively there is a live chat facility on the EE website. EE Broadband Delivery. Add-On also gives 30% discount on our standard rates for calls from your UK landline to all other international landlines. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services. You’ll lose the data boost if you cancel your 4GEE Home or broadband plan. See ee.co.uk/increase for details. Here are the different ways you can get in touch with EE. We'll be in touch as soon as this has been arranged for you. Calls cost 7p per minute plus your phone company's access charge. Contact EE Broadband. It’s also got pay for view options as well, allowing you to pay for things like movies and sports without signing up for a full contract. If you cancel your pay monthly mobile plan your access to BT Sport will continue while you remain on your current broadband plan. You may be put through to an IVR announcement where you’ll be presented with options to direct you call. Unlike many broadband companies, EE still offer their customers the opportunity to email them directly. Ownership of broadband hubs and TV boxes. Virgin Media Big Bundle. Details of these features, and how to set them up and use them, and be found at ee.co.uk/help. Further terms apply,see ee.co.uk/terms. Access to our fastest available speeds. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your Fibre Max Broadband must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. The more devices you have connected to your 4G/5GEE Home Router at the same time, the slower your internet connection will be. Further terms apply, see ee.co.uk/terms. After 18 months discount is removed. Accessing Dolby Atmos features requires Dolby Atomos-capable devices. Apple TV 4K with BT Sport: Available to EE pay monthly mobile and 12 and 24 month SIM plan customers signing up to a new broadband plan. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged. I’m moving to a different address You can use EE’s home moveprocess to take your EE Broadband service to another address. Once dialled, you’ll be put through to an automated EE system. You’ll lose the data boost if you cancel your Fibre Max Broadband or Pay Monthly phone plan, or switch to a Pay Monthly SIM Only plan. One data boost only in any 30-day period. View the interactive setup guide > Bright Box 1R - EE Users From email, online support, social networking to good, old fashioned post, there’s a way to suit everybody. Additionally, because your complaint it important we’d also recommend sending your letter via a postage method that requires a signature, such as Royal Mail 1st Class Recorded or Royal Mail Special Delivery. If you don’t pay much attention to the world of mobile telecommunications, the EE brand might be something of a mystery. Information relating to how the early cancellation fee is calculated out can be found in the ‘Early Cancellation Charges’ section of this EE Guide. It can take up to 30 days from broadband account start date for your Data Boost to be applied. EE will charge you an early cancellation fee if you cancel early. EE Broadband Returns. Either log in with your Twitter account or set one up and then tweet @EE for customer support. Unlimited means unlimited. 6 Camberwell Way, 54Mb average speed + 100+ channels + United Kingdom. If you want a package that includes a pay-TV service, read our EE TV and broadband provider review. EE is the UK’s no.1 mobile network, with massive 4G coverage, and its home broadband service delivers on speed as well as reliability. 4GEE/5GEE Home Router: Indoor use only. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your 5GEE Home Router plan must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. from £60 a month Non-EE customers call 0207 362 0200 or 07953 966 250 during the same hours, though charges may apply. 2. Why pay for a landline if you never use it? Your access may be temporarily disrupted when your mobile service ceases. Anytime Calls to UK Landlines & Mobiles: Zero-rated calls to UK landlines starting 01, 02, 03 and 1,500 minutes per month to call UK mobile numbers (excluding Jersey, Guernsey & Isle of Man. All calls are rounded up to the nearest minute. 10. Customers on any unlimited home broadband plan have an unlimited data allowance. With superfast fibre broadband from just £27.50 a month, you can do it all. Like all telecoms companies, EE’s customer service lines can become busy at peak hours like in the morning, during lunch and after working hours. Links to both services can be found above, along with a link to Three’s YouTube Channel where they offer video tutorials, amongst other videos. 18-month contract, Plus 20GB mobile data for your EE pay monthly plan every month(also available as FTTP), At 28x faster than Standard Broadband, you can seamlessly play online games on your 4K TV, from £47 a month Orders must be placed before 1:30pm. EE Broadband Social Media: Twitter, Facebook, YouTube. Unlimited fibre broadband without a landline. Step 3: … No problem. Gone are the days when getting in touch with a company was simple. You must keep your Call Plus add-on for at least 30 days. Alternatively, you can visit the EE Community or the EE website. With landline: See terms for calling add-ons. 18-month contract, Plus 20GB mobile data for your EE pay monthly plan every month(Subject to FTTP availability). Email: osenquiries@os-communications.org. If you’d prefer to put your EE Broadband customer service complaint or request in writing, email them or contact them on social media, information for doing so can be found below: Customer Services, For more information check our. BT Sport: Initial registration must be carried out on a smartphone containing an EE SIM. Third party subscriptions may be required to access some content. On the UK's no.1 network. I’m cancelling Further terms apply, see ee.co.uk/terms. You’ll need to include your name, customer reference number and address in the email, along with your complaint. Data fair use policy may apply when roaming. The survey asks how satisfied customers are with the quality of service offered by their broadband providers' contact centres, and it shows that EE are #1 in the Market. Weekend Calls to UK Landlines: Zero-rated calls to UK landlines starting 01, 02 and 03 at the weekend (that’s from midnight on Friday night to midnight on Sunday night). EE’s Twitter account has a dedicated online support staff who will work quickly to resolve your issues. As superior as calling the EE contact number is, it’s sometimes just not the most practical option if you’re at work. You own the Smart WiFi disc and 4GEE WiFi mini device after 6 months. PO Box 730, The data boost lasts 30 days and does not roll over. Once you've ordered your service from Virgin Media, remember to contact EE to cancel your old home broadband service. £25 set up EE Broadband Customer Care, PO Box 486, Rotherham, S63 5ZX If you’re a mobile and broadband customer You can call us on one of the numbers above or send one copy of this form to the Data boost: 250GB data boost if we identify a fault with your broadband service. http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-getting-started/bright-box-router-set-up-standard-broadband, http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-set-up-guide, http://ee.co.uk/help/phones-and-device/home-broadband/bright-box-wireless-router/bright-box-router-connection-not-working.
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