Says there was an error processing my payment and revoked my concert ticket after purchasing it. It never let me off of that page and by the time I had opened the site on my iPhone, all the tickets had sold out. We have been and are extremely busy due to a high demand for information on rescheduled shows. Original Source. Terrible Experience trying to buy tickets. 0/10. 10 % 1 Rated 1 stars out of 5. Rating Summmary: 61. Perfume rating 4.06 out of 5 with 33 votes. Ticket value can vary with the demand and popularity of each show. https://support.axs.com/hc/en-us. Craft Axis service was good, fast and efficient. great customer service! If you need help with anything, please do not hesitate to contact us at https://support.axs.com/hc/en-us. When a large amount of tickets are kept in the purchase process like this and have not yet been paid for, the specific sections and price levels will not show as sold out but will also not come up when searching for available tickets. I immediately went to live chat and said the site glitched - gave me a duplicate credit card error message - and then processed the wrong date. anyways i have a tiny issue that can be solved, basically i mistyped my email for my e-tickets and i just wanted them to be sent to the correct email. After about 30 minutes of slow back and forth the agent somehow thought that the old card number I had been warning them about was the new card they should be using. Customer service is non existent. Of course, after I pay, my confirmation emails say that "if you submit more than 1 request per show, all requests will be canceled." Unbelievably terrible customer service. If the ticket is not sold it will go back to the system and will be offered to the next customer who is searching. I tried to purchase tickets and received a response "Are you a real fan" then when I tried to resolve after waiting 45 minutes in a que for a customer service Rep I was told it would be 24-48 hours until someone could help me. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again we'd like to help out. The customer service is HORRIBLE and I already waited 2 weeks for a response just to have to deal with this. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. If you can’t give a refund for a show that isn’t even happening any more BECAUSE OF COVID then you shouldn’t be selling tickets in the first place. Our head-to-head comparison between SRAMâs premium RED and new mid-range Rival eTap AXS groupsets revealed surprising results. They need to make major adjustments to their process and customer service. It was never an option.They literally told me no refunds or exchanges so i'm out $850. This company is scamming people and it’s very sad. i cannot get a hold of anybody to help me fix a small issue. And watch and see, if they do respond to this, it will be their stock "busy" answer. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again, we'd like to help. 199405882Z The following minimum browser versions are compatible with this website: Chrome 14, Firefox 4, Internet Explorer 7, Opera ⦠Being on the chat with AXS support is like talking to a manipulative ex-partner. Says there was an error processing my payment and revoked my concert ticket after purchasing it. It's just not worth it. If you can’t give a refund for a show that isn’t even happening any more BECAUSE OF COVID then you shouldn’t be selling tickets in the first place. After being 1st in line, waited 30 minutes, AXS.Com fraudulently charged a stolen credit card number. Find helpful customer reviews and review ratings for AXIS 8" Professional Premium Titanium Bypass Pruning Shears Hand Pruners, Garden Clippers. This company needs to take accountability and figure out ways to actually resolve issues instead of dismissing their customers. Axis Caviar Premium by Axis is a Leather fragrance for men. Hi Victor, We are sorry to hear that you had to wait to get through to one of our agents. Hi Nicole, We are sorry to hear that you had to wait to get through to one of our agents. AXS.Com fraudulently charged almost $1600 on my credit card and I've never heard of the company until it showed up on my statement. They sent out an e-mail informing me that I would be getting a refund but this has never happened. Never get tickets from them they'll steal your money. I accidentally ordered 1, so I placed 2 separate orders, 1 ticket each. The site is constantly crashing, support takes ages, you will be randomly logged out of the app which is a real pain when you're trying to get into the show. No luck on the phone or online. They told me I would get a refund on my tickets but never gave it to me and customer service refuses to talk to me. I can't believe an amazing venue like Red Rocks exclusively uses AXS for ticketing. When a large amount of tickets are kept in the purchase process like this and have not yet been paid for, the specific sections and price levels will not show as sold out but will also not come up when searching for available tickets. Terrible unempathetic people in charge of this one. When this has happened to all tickets in a section, this area and/or price category will disappear from the purchase flow. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again we'd like to help out. For very popular events it sometimes only takes a few minutes for all tickets to become unavailable, even for very large venues. She completely dismissed all of my questions and logged off the chat early. When this has happened to all tickets in a section, this area and/or price category will disappear from the purchase flow. No tickets. The chat person said they couldn't merge my order because they are both under my account. They are not a company who keep to their word and what can only be described as fraudulent. All rights reserved. The site glitched and gave me a "duplicate credit card" when I went to pay. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again or….email text etc.. Oh no! Eventually managed to get hold of someone and they said a refund would be in my account in 10 days, its now a month later and nothing. Can you give us more information at https://support.axs.com/hc/en-us so that we can investigate. I made a mistake when placing an order, which was 100% my fault and I should have paid better attention. The representative (Kelsey) did not help me and I had to keep repeating myself. We're sorry to hear you had trouble with our team. Specialized S-Works Roubaix SRAM RED eTap AXS in review. Dominic L 19/04/21 Comments Closed. thanks AXS! AXS Premium tickets give all fans safe and easy access to incredible tickets at market driven prices for many of the most popular events. I was signed in, had my confirmation code and everything, but they didnât send me the ticket. If you haven’t already contacted them, you may do so at https://support.axs.com/hc/en-us. We are always trying to approve and appreciate your feedback. I will take up this issue with their management and also through City of Denver officials which I have familiarity with. Be very careful as once they have your money, that't it! Customer Fit Survey: So they again, instead of reading the last 5 times what you wrote, will ask again what you need help with. I think less of any band using this company. I went to the chat and asked if I could either merge my order so that both tickets are under the same order OR get a refund and I'll go back and do it myself. Their service fees are out of this world and they seem to do nothing about scalpers. Modern and fresh, the Nike Men's Air Max Axis Premium Casual Sneakers borrow design cues from Air Max models of the past and combines them with contemporary details for ⦠AXS facilitates the ticket resale industry. Tap for tickets to see the artists and teams you love. © 2021 Trustpilot A/S. It's just not worth it. They make it very difficult to find any customer service or support. Nike Air Max Axis; Review Summary; Customer Reviews Nike Air Max AxisWrite a Review. Hi Phillip, We are sorry to hear that you had to wait to get through to one of our agents. Hi Devin, We are sorry to hear that you had to wait to get through to one of our agents. That doesn't sound right! 6,325. We've scoured the web for Nike Air Max Axis Premium reviews and user feedback that help you decide if you want to buy Air Max Axis Premium shoes. This issue has been resolved by our team. Obviously the tickets will be gone at that point. This company is scamming people and it’s very sad. Never thought about this dimensions when I started this channel. We have been and are extremely busy due to a high demand for information on rescheduled shows. Read honest and unbiased product reviews ⦠And I might be another one hour with them on the phone to give me my money back due to their mistake, I am not talking about problems with transfering 4 tickets yesterday to my friend at the wrong email and then tried to get them back! Then my friend figured it out and she found them, but she lost 40 minutes, the same me...1 more hour waist with lot of time and headache,never never never again!!!!!!!!!!!! American bicycle component brand SRAM today announced the Rival eTap AXS line of components for road and gravel bicycles. The customer service is HORRIBLE and I already waited 2 weeks for a response just to have to deal with this. Shame on you AXS. definitely made my day! it’s not that hard besties. When I clicked out on it - it charged my card.They sent me an emails confirming THE WRONG date. We'd be happy to take a look into this for you, please contact us at https://support.axs.com/hc/en-us. They make it very difficult to find any customer service or support. The queue they show in the chat is misleading, but is not even worth waiting for. The tickets are kept locked for a limited amount of time in order for customers that have them in their baskets to complete the purchase or let go of the tickets. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again we'd like to help out. night. Scalper bot site. The so called "customer service reps" do nothing to help when called to report that someone used a stolen credit card #. WTAF Their site glitched chose a wrong date and I can't make any changes four minutes later? 3 weeks ago. Unbelievably terrible customer service. I bought tickets for a show at Red Rocks for June 2020. American bicycle component brand SRAM today announced the Rival eTap AXS line of components for road and gravel bicycles. They seem so disconnected from the live music world, putting their executives ahead of their customers at every turn. i missed out on the chance to get a commemorative 3d ticket due to fan club presale stress and AXS was able to help me out and add the add-on to my existing ticket order hassle-free. Reviews often fail to cover one of the biggest joys of unboxing a ⦠The support chat is completely useless and after finally being connected to an agent, they told me I had people in front of me. Being on the chat with AXS support is like talking to a manipulative ex-partner. For very popular events it sometimes only takes a few minutes for all tickets to become unavailable, even for very large venues. Chain. Previous Yackley Family Starts 2021 Season in First Place. Trying to buy tickets through this was one of the worst experiences as a concert goer that I've had with a ticket on-sale. I immediately went to live chat and said the site glitched - gave me a duplicate credit card error message - and then processed the wrong date. This company is scamming people and itâs very sad. For further assistance, please email us at https://support.axs.com/hc/en-us. This issue has been resolved by our team. It actually sounds like they are involved in the fraud. 28.04.2020. Add to Wishlist. I spent two days using their online support system, only to get bumped off halfway through my service requests. If the purchase goes through the ticket becomes permanently unavailable as it has officially been sold. if you’d respond that would be great , This site is horrible please people do not use this site I can't get my refund and can't speak to a real person EVER this is a scam and they are going to replay we are sorry we are doing everything we can to resolve ur issue like just give me my money so I can move on ....Trash just trash DO NOT USE AXS...So update they sent some bs response like that gonna fix it I've done everything you said and still nothing do yall have like one person replying...ur response is useless. Never order from USA AXS. https://support.axs.com/hc/en-us. After about 30 minutes of slow back and forth the agent somehow thought that the old card number I had been warning them about was the new card they should be using. Review Breakdown: 51 % 5 Rated 5 stars out of 5. 28.04.2020. I logged onto the event page 30 minutes before the tickets were to go on sale. I had a ticket for the RATM Concert on Mai 12. in Minneapolis MN. All I have is a paper printout which conveniently for them does not have the order number. Aren't YOU the company? anyways i have a tiny issue that can be solved, basically i mistyped my email for my e-tickets and i just wanted them to be sent to the correct email. The chat person said they couldn't merge my order because they are both under my account. They don’t care about you, the ticket, the show, the artists, the music, or anything that doesn’t come out of your bank account. I was kept on a page that automatically refreshed every minute, which was supposedly a line for the "virtual waiting room." That doesn't sound right! Helped me with an add-on purchase the day after I bought my tickets - totally effortless, efficient and very appreciated! Absolutely horrible experience. Trying to buy tickets through this was one of the worst experiences as a concert goer that I've had with a ticket on-sale. I went to the chat and asked if I could either merge my order so that both tickets are under the same order OR get a refund and I'll go back and do it myself. Evercade Premium Pack Review Historic handheld heaven. No response via email. at Amazon.com. She could also not guarantee me a refund and said "she does not decide that, the company does." thanks AXS! The queue they show in the chat is misleading, but is not even worth waiting for. After being 1st in line, waited 30 minutes, AXS.Com fraudulently charged a stolen credit card number. it’s not that hard besties. Never order from USA AXS. I had to buy new tickets at the window 8$ more each ticket and they will return (maybe) my old tickets to my account. Contact the non customer service again, right? None of you want to talk to one another, and they avoid the important questions, giving you either no information or information you didn't ask for.After being recycled through the waiting system 3 times, you wait, finally may be at the front, then every time you answer a question, wait another 10 minutes for a response that wasn't what you asked for. It actually sounds like they are involved in the fraud. Worst website ever, they store all your cards and give you NO way to access or edit the info on file. If you need help with anything, please do not hesitate to contact us at https://support.axs.com/hc/en-us. I genuinely hope they go out of business. Please let us know if there is anything else we can assist you with. Sorry for the trouble you are experiencing. If you need help we can show you how it works. Be the first to know. i cannot get a hold of anybody to help me fix a small issue. She completely dismissed all of my questions and logged off the chat early. i’ve sent an email, filled out a support form, called, and dm’d on instagram and still no response. Event was rescheduled, I am unable to attend the event so tried to get a refund. Luckily AXS has a great feature that allows you to sell your tickets to other music fans! And watch and see, if they do respond to this, it will be their stock "busy" answer. I would not EVER buy tickets from this company moving forward. I had to buy new tickets at the window 8$ more each ticket and they will return (maybe) my old tickets to my account. A more affordable Flattop 12 speed chain will likely be celebrated by all eTap AXS users, not just rival. With AXS Premium, fans can choose the perfect ticket based on their individual preferences. No notification, No refund as they promise. I genuinely hope they go out of business. THANKS FOR 7000 SUBSCRIBERS - still overwhelmed I hit that number of follower. The SCOTT Addict eRIDE Premium in review. Find helpful customer reviews and review ratings for Axis Caviar Premium 2 Piece Mens Gift Set (90ml EDT + 150ml Deodorant Spray) at Amazon.com. definitely made my day! Incompetent Chat Support for Covid Refunds. Today I will do a quick review of the Premium Axis MP18 Assault Squad for the âInvasion of Normandyâ Campaign in Enlisted.#FPS #MP18 #Review AXS are SCAMMERS. If the ticket is not sold it will go back to the system and will be offered to the next customer who is searching. I would never choose that date. AXS facilitates the ticket resale industry. If you need help we can show you how it works. That makes NO SENSE! Home » Biking » SRAM Rival eTap AXS Review: Premium Electronic Wireless Shifting Trickles Down. But I want 2 tickets! Hopefully this answers your query. It was a terrible experience and a huge waste of time! Thanks Bobby and Amos for the wonderful experience! Luckily AXS has a great feature that allows you to sell your tickets to other music fans! Sick of these parasites taking money off music fans. The show has now been cancelled. If I could give them 0 stars, I would. By purchasing tickets directly from AXS (the official event ticketing provider) fans can eliminate the risk of purchasing tickets that may be considered lost, stolen or counterfeit. Hopefully this answers your query. Axs review rated 1.0/5.0: WARNING! Helped me with an add-on purchase the day after I bought my tickets - totally effortless, efficient and very appreciated! It was never an option.They literally told me no refunds or exchanges so i'm out $850. Terrible. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again, we'd like to help. When I asked for a phone number to call she said their "phone lines are down for a couple of weeks." Umm okay, sure. Umm okay, sure. We have been and are extremely busy due to a high demand for information on rescheduled shows. Top notes are Mandarin Orange, Grapefruit and Mint; middle notes are Cinnamon, Rose and Musk; base notes are Tonka Bean, Amber, Leather, Woodsy Notes and Patchouli. Hi Devin, We are sorry to hear that you had to wait to get through to one of our agents. We'd be happy to take a look into this for you, please contact us at https://support.axs.com/hc/en-us. Don't ever buy the AXS Premium Seating tickets it is a scam. i have so many problems to get in to the show,I am 20 minutes later to the show already and the same thing happend to me last year with them. We sincerely apologize for the troubles you've had. Customer service is non existent. Scalper bot site. I honestly think I would voluntarily miss a show just to avoid giving this business any of my money. Worst website ever, they store all your cards and give you NO way to access or edit the info on file. This was over a year ago, and the card I had used to purchase these tickets had to be cancelled. Shop Nike Men's Air Max Axis Premium Casual Sneakers from Finish Line online at Macys.com. Sorry for the trouble you are experiencing. 306 reviews of Axs "This is the worst ticket site I have EVER used. 61 total reviews. Read honest and unbiased product reviews from our users. BTS - AXS Premium GA - 9/9/18 Staples Center Buy Tickets. Contact the non customer service again, right? This sounds like an issue for our customer support. When I asked for a phone number to call she said their "phone lines are down for a couple of weeks." I tried to purchase tickets and received a response "Are you a real fan" then when I tried to resolve after waiting 45 minutes in a que for a customer service Rep I was told it would be 24-48 hours until someone could help me. No response via email. AXS unfortunately had to cancel a concert I had purchased tickets for. AXS unfortunately had to cancel a concert I had purchased tickets for. The site glitched and gave me a "duplicate credit card" when I went to pay. I contacted AXS about how to ensure I can still receive a refund. Purchased 2 tickets through AXS and unfortunatley we couldn't attend the concert. What does that even mean? All I have is a paper printout which conveniently for them does not have the order number. I’ll never get anything from this company again and they better hope I don’t sue. In fact, patients are very likely to recommend a modern premium lens to friends and familyâas many as 94 percent in the Concerto Study and 98 percent in the Harmony Study. Contact Us Address: 61 Mohamed Sultan Road #01-11 Sultan Link Singapore 239001 AXS Hotline: (65) 6560 2727 (8.30am - 6pm daily) Fax Number: (65) 6636 4550 I bought tickets for a show at Red Rocks for June 2020. This company needs to take accountability and figure out ways to actually resolve issues instead of dismissing their customers. I can't believe an amazing venue like Red Rocks exclusively uses AXS for ticketing. No notification, No refund as they promise. Terrible Experience trying to buy tickets. AXS.Com fraudulently charged almost $1600 on my credit card and I've never heard of the company until it showed up on my statement. If the purchase goes through the ticket becomes permanently unavailable as it has officially been sold. If you haven’t already contacted them, you may do so at https://support.axs.com/hc/en-us. if you’d respond that would be great , This site is horrible please people do not use this site I can't get my refund and can't speak to a real person EVER this is a scam and they are going to replay we are sorry we are doing everything we can to resolve ur issue like just give me my money so I can move on ....Trash just trash DO NOT USE AXS...So update they sent some bs response like that gonna fix it I've done everything you said and still nothing do yall have like one person replying...ur response is useless. In fact, a complete lack thereof. The site is constantly crashing, support takes ages, you will be randomly logged out of the app which is a real pain when you're trying to get into the show. Thank you. We have been and are extremely busy due to a high demand for information on rescheduled shows. Subtle design lines and branding pay homage to icons like the Air Max 97 and the Air Max 98, while a new look at the Max Air unit offers a fresh take on cushioned comfort. So now I am out tickets and probably money. I honestly think I would voluntarily miss a show just to avoid giving this business any of my money. i missed out on the chance to get a commemorative 3d ticket due to fan club presale stress and AXS was able to help me out and add the add-on to my existing ticket order hassle-free. Greedy is all I have to say. Our head-to-head comparison between SRAMâs premium RED and new mid-range Rival eTap AXS groupsets revealed surprising results. Still have a $16 charge and more than enough money in the bank for the price of the ticket and yet I have no ticket. No record of my purchase now in my profile which also had issues with logins. Their service fees are out of this world and they seem to do nothing about scalpers. Hi Emily, If no tickets show up when searching in the purchase flow, this indicates that there are currently no tickets available. Like other eTap AXS cassettes, it requires an XDR freehub body and it weighs 340g. Please let us know if there is anything else we can assist you with. 18 % 4 Rated 4 stars out of 5. This cycle repeats at least 10 times for maybe 2 hours until you might get a disgrunted response. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again we'd like to help out. 3 weeks ago. 10 % 2 Rated 2 stars out of 5. Itâs all a fan needs, all in one app. The support chat is completely useless and after finally being connected to an agent, they told me I had people in front of me. Sick of these parasites taking money off music fans. great customer service! i’ve sent an email, filled out a support form, called, and dm’d on instagram and still no response. It offers One complimentary domestic flight ticket, Domestic and International Lounge Access, 8 complimentery meet & assist services, 15% discount at Oberoi Properties, 25% discount at 5-Star restaurants via complimentary Dine-out membership and Special discounts at select Spas & Saloons No tickets. So they again, instead of reading the last 5 times what you wrote, will ask again what you need help with. I’ll never get anything from this company again and they better hope I don’t sue. The tickets are kept locked for a limited amount of time in order for customers that have them in their baskets to complete the purchase or let go of the tickets. Axis bank has launched a super premium, Axis Bank Magnus Credit Card. We're sorry to hear you had trouble with our team. 0/10. A nod to '90s running, the Nike Air Max Axis Premium honors the past while looking ahead to the future. Terrible unempathetic people in charge of this one. Their “phone lines are going to be down for a few weeks”. Obviously the tickets will be gone at that point. The customer service is HORRIBLE and I already waited 2 weeks for a response just to have to deal with this. For the cassette, we have SRAMâs largest option with a 10-36t 12 speed cassette. When I questioned them about this they left the chat. All our agents are doing their very best to answer all calls/emails/chats as quickly and efficiently as possible, so please try again or….email text etc.. Oh no! Previously on sale: BTS - 9/5/18 - Staples Center - AXS Premium Buy Tickets. Axis Caviar Premium was launched in 2009. Copyright © AXS Pte Ltd 2013 - 2021. No luck on the phone or online. We have been and are extremely busy due to a high demand for information on rescheduled shows. She could also not guarantee me a refund and said "she does not decide that, the company does." Then my friend figured it out and she found them, but she lost 40 minutes, the same me...1 more hour waist with lot of time and headache,never never never again!!!!!!!!!!!! don't you ever ever ever buy tickets true this app!!!!! Error processing payment even though still got charged. Absolutely horrible experience. Issue #014 Review Pinarello Dogma F12 Team INEOS Edition in review. The representative (Kelsey) did not help me and I had to keep repeating myself. Hi Emily, If no tickets show up when searching in the purchase flow, this indicates that there are currently no tickets available. SRAMâs AXS phone app lets you carry out a bunch of handy functions; update firmware on components, check your battery life, link off to the SRAM AXS web app, and tweak some shifting options. Can you give us more information at https://support.axs.com/hc/en-us so that we can investigate.
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