They are insisting they shipped it, but after speaking to USPS they said there is no way it was in their possession. Can you clarify "grey market" in this context? So very sad about my purchase!! I guess I will try with a third customer service representative and see if they aren’t just blowing smoke again after dealing with the first two bozos, Rina and Dominic. Ryan made sure I understood what was happening and took initiative to arrange for a new watch to be sent to me at no additional cost; the new price is higher than what I paid. We're Here For You Happiness is Free Shipping on all AU orders over $150 Easy 30 Day Returns Policy. Moreover, I had to return the watch (product) since it was very loose fitting and in return I was told I will be refunded 29$ while I paid 42.60 dollars. !1 Don't ever purchase from this website. Ryan made sure I understood what was happening and took initiative to arrange for a new watch to be sent to me at no additional cost; the new price is higher than what I paid. Save this seller. Duty and Shipping . I thought I could trust Jomashop. Ive come to realize this is just not a trustworthy company. I was very pleased with my purchase from Jomashop. The watch was supposed to be a gift. Tell us about your experience with Jomashop: Your name: Your email address: » View 200 Coupons for Jomashop « Reviews 614. AVOID THIS OPERATION LIKE THE PLAGUE. Its always a pleasure to deal with companies who deliver as promissed. Overall reviews are Jomashop reviews are generally favorable, with customers being happy with the quality of the designer watches for women and men that they purchase. I live in Australia, ordered a Rado watch from Jomashop. My wife wears this elegant but practical watch everyday and is the perfect size for her petite wrist. JOMASHOP LIED AGAIN I ordered the watch from Jama shop on 21st March and I didn’t get them from one Mers I also ordered sunglasses and they took double price for them from me thanks Farida gave that money back and I cancelled my order they also ask me if they can re-ship my watch I give them the chance to do that but they still do not answer to my messages and it’s again one months left my watch is not delivered they told me to wait for one and three days I’m waiting already for four weeks this is terrible website never try order it from there when I write reviews they answer to my email, Ryan was instrumental in assisting me obtain my Tissot Sea Touch after being sent to wrong place for a battery changeI purchased the watch at a very good price thru Jomashop; however, after 4 months the battery needed to be changed. Seraphin7 on 30/01/2018 - 10:02 . I will be reviewing again, if I did. I shopped from Jomashop, my order number was (M2DR9049). It stopped working in February 2021 I sent it to Jomashop for repair they acknowledged receiving it and now its almost June 2021 and I still don't have it back. Finally, they cancel the order and the watch is back in stock the next day! Check out what 18,125 people have written so far, and share your own experience. Businesses are supposed to have reasonable belief that a product will ship within 30 days if they charge beforehand. It was actually in caps. I hope no one else makes the same mistake and learn from my experience. Well surprise surprise, watch can not be fixed. It stopped working in February 2021 I sent it to Jomashop for repair they acknowledged receiving it and now its almost June 2021 and I still don't have it back. I was shopping around a watch that I wanted to purchase and it was available at Jomashop. Read 2 more reviews about Jomashop Only the latest review will count in the company's TrustScore Themar Troon 1 review. I ordered a Brand NEW Omega Seamaster June 2020. Calling them is a torture, so far on hold for 45 mins and still holding. !1 Don't ever purchase from this website. Don't you dare until you read the shocking complaints about Jomashop I ordered a watch for my wife on Friday 5/14 and it they created a label for it at around 6pm. The former lied to me week after week after week after week, and the latter then called me a liar when I am just trying to get my money back for a product they never ever even had in stock to send. I purchased a Tissot Couturier Lady Powermatic 80 Automatic and a Hamilton Khaki Automatic silver dial Field King men’s watch. My watch is a great quality and both keep precise time. that is very dishonest about the company they only leave the good / 5 star reviews to trick people into buying them!! We needed the original box as those were intended to be given away as presents. Even so, the shopping experience here is not worth it. This place is a sham! JOMASHOP LIED AGAIN I ordered the watch from Jama shop on 21st March and I didn’t get them from one Mers I also ordered sunglasses and they took double price for them from me thanks Farida gave that money back and I cancelled my order they also ask me if they can re-ship my watch I give them the chance to do that but they still do not answer to my messages and it’s again one months left my watch is not delivered they told me to wait for one and three days I’m waiting already for four weeks this is terrible website never try order it from there when I write reviews they answer to my email, Ryan was instrumental in assisting me obtain my Tissot Sea Touch after being sent to wrong place for a battery changeI purchased the watch at a very good price thru Jomashop; however, after 4 months the battery needed to be changed. Moreover, I had to return the watch (product) since it was very loose fitting and in return I was told I will be refunded 29$ while I paid 42.60 dollars. I will not remove it since the watch is still not shipped for what is now 6 days. I don't think I will be getting that back. Accurate And Undamaged Orders . Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. They are legit, but grey market. Will continue buying more time pieces. Update: I guess it takes filing a complaint with the Better Business Bureau and posting negative reviews to get a response. I have always had a good experience using Jomashop to purchase watches. They were the best price for the watch I was looking for, this is the 5th watch I have purchased from Jomashop and I am happy with each purchase. I send an email with pictures to Jomashop after thet answered my mail but then i didnot got no further reaction. After doing some research online, they are a very reputable website. They sent my package to a wrong address and they never notify me. Place took three months to tell me they cancelled my order after each week apologizing for delay and saying it’s coming. I shopped from Jomashop, my order number was (M2DR9049). I am very disappointed with Jomashop. I will be reviewing again, if I did. Recent recommendations regarding this business are as follows: "Do not buy !beware it’s not real", "Call in the … I am an international customer which makes this whole experience even worse. Not good for an expensive goods seller. "external damaged not covered for repair" crown is not covered for repair." The watch was supposed to be a gift. The prices and customer service are top notch. 36 Reviews . I dont know about you but buying graymarket watches is already a risky thing but to buy from a company so willing to deceive is a bad idea. Business Details. My understanding is that high end watch brands typically don't have a "grey market" as they don't have differentiated pricing around the world. I have always had a good experience using Jomashop to purchase watches. Bags without original box I bought 2 bags and my friend bought a bag from Jomashop, on different occasions. Consumers satisfied with JomaShop most frequently mention customer service, great price and order number. Service 605 On-time Delivery . I replied and attached proof from my credit statement that Jomashop did charge me and then he responds the next day, not apologizing for calling me a liar, and says we will process the refund. As another said, AVOID LIKE THE PLAGUE. Score = 03. I am still waiting. I thought I could trust Jomashop. It is uniquely differentiated as the store with the largest variety of watch models available online. This place is a sham! Free shipping on orders over $150. I am so disappointed to have chosen Jomashop. Do you agree with Jomashop’s star rating? I left a review on their website, and they deleted it! My watch is a great quality and both keep precise time. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Do you agree with Jomashop's TrustScore? Instead all I got was ‘awaiting confirmation’. 21 Reviews . The 1st time I paid extra for expedited shipping and it was not shipped as I paid for and I ended up wasting the money for faster shipping. Worst customer service ever. Description. We did see a few negative reviews of Jomashop that mentioned poor customer service and feeling that the description on the website did not properly match the item (in the case of a hand-wind Jomashop watch). The watch is still well within the warranty period and JOMAshop is simply avoiding its warranty obligation.UPDATE: I tried to call Kamela at the number published below; it goes to a voicemail box that is full and can't accept messages. Jomashop is an online watch/luxury good seller that has some sketchy business practices that could leave you hanging. I also want to give a good score because the agent's email feedback is fast. If you are satisfied with the estimate, you can proceed to ship the watch to Jomashop. After reading the other reviews it is clear that many others have had the same experience that I have had. An overwhelming number of Jomashop reviews are positive— over 3,500 Jomashop reviewers gave their experience a full 5-star rating. Despite being told that my payment will be refunded. Ill be contacting my credit card company and initiating a dispute by end of business today if the status doesn't change.EDIT: I was contacted by Jomashop and offered a minuscule refund of $5 on my still not shipped order and a discount on a future purchase in exchange for removing this review. I live in Australia, ordered a Rado watch from Jomashop. This is a complete and total falsification! It is worth it to pay a little more elsewhere. Jomashop Reviews 3.35 Rating 1,193 Reviews 59 % of reviewers recommend Jomashop Company Reviews Metrics Merchant Metrics Shipping & Delivery Delivery Methods . It is impossible to get anyone to answer the phone or reply to emails. The watch is complicated and I did not want to lose my warranty thus needed to send to dealer for battery change.inconvenient for sure.After a few months I inquired about my watch only to find I inadvertently sent it to Brooklyn not NJ. Not good for an expensive goods seller. Despite being told that my payment will be refunded. This is the 3rd watch I bought from Jomashop (shipped from USA to Australia) and the experience has been A1. Thus the RTB Warranty. For us to be able to assist, we would like to ask for the order ID. After reading the other reviews it is clear that many others have had the same experience that I have had. broken watch for $1500, no refund or exchange. Focus on Quality. Jomashop 2019 Review. The watch is rarely worn and the case and strap are like-new condition. I have since confirmed that the US$50 will almost exactly cover the cost of replacement of the battery by Rado (including validating the water resistance). Members of the popular forum called Watchuseek.com also recommend the luxury timepieces sold on Jomashop.com. We also specialize in … | Read 6,421-6,440 Reviews out of 18,125. In response to your review, I would start by saying we offer 30 days hassle free returns. Calling them is a torture, so far on hold for 45 mins and still holding. I am still waiting. Voice your opinion today and hear what 18125 customers have already said. Didn’t want to take it back and told me to take it to jeweler for an “easy fix”. JomaShop reviews and Jomashop.com customer ratings for May 2021. The order M2C44627 number and delivery were fast and the goods were very satisfactory. Jomashop This piece from Gucci is my personal favourite, but you can explore the entire set of women's watches here . Jomashop will review your request and within 1 – 2 business days, reply you with an estimate. Thousands of customers have rated their satisfaction level around 90% at the least, further establishing their legality and trustworthiness as a company that sells luxury watches and similar goods. NL. Greater than 88%. They are insisting they shipped it, but after speaking to USPS they said there is no way it was in their possession. Jomashop is sorry and would like to thank you for sharing your experience. That label has stayed in created status for 5 days with no change on USPS. Finally, they cancel the order and the watch is back in stock the next day! Businesses are supposed to have reasonable belief that a product will ship within 30 days if they charge beforehand. Score = 05. There was a number of issues:1) I was charged an additional $260 for import duties (normally vendor covers these costs - Jomashop did not tell me they were not going to do so or that I would be charged)2) Watch arrived in tatty, dirty box3) Watch battery flat on arrival4) No warranty card supplied with watchJomashop agreed to refund $50 "compensation for the issue in the hopes for you to keep the item". I contacted the Better Business Bureau because I am still waiting on my money from an order than never arrived three months ago. Swiftly Deliver. Jomashop Reviews. - Jomashop.com Stem broken, one part is inside the movement and another part in the crown. Christopher Mitchell from Tissot assisted me locating where the watch was or wasn’t.He the contacted Ryan who showed genuine concern and diligence in solving this problem. The web site and buying process was easy. Didn’t want to take it back and told me to take it to jeweler for an “easy fix”. Score = 04. Read Ewanp's review of the Jomashop.com - www.jomashop.com, 1 of 1 Jomashop.com - www.jomashop.com reviews, & compare with other Online Jewellery Shops at Review Centre Always Exceed Expectations = 0 (twice failed me)2. Apart from watches the website is also known for its luxury pens, handbags, … Jomashop experience was great! Jomashop reviews on both Amazon and eBay are stellar. I ordered a Brand NEW Omega Seamaster June 2020. Farrukh Mughal Farrukh_m@jomashop.com 718-523-2837 I have wasted so much time on these people already and gotten nowhere. The former lied to me week after week after week after week, and the latter then called me a liar when I am just trying to get my money back for a product they never ever even had in stock to send. Today is May 20th and I find out that they cant find the watch that I ordered. Share your voice on ResellerRatings.com Jomashop is sorry and would like to thank you for sharing your experience. Jomashop is a leading high-end accessories online store. It is impossible to get anyone to answer the phone or reply to emails. Unfortunately, we could not locate any order with the information provided. Completely satisfied. I still hope I get my money back. Score = 05. I plan to buy it here often in the future. Look through all the bad reviews and you’ll find a pattern of bad service. Jomashop is among the most trusted online sources for luxury watches, and they haven’t disappointed shoppers with the variety and quality of the pieces they have in their collections. Score = 0 (waited 12 minutes).Response:Shop being closed for religious reasons is fine, but it was not ‘announced’ in any responses to me, nor was it brought up in the many chat sessions I had with your company. It completely ruined my shopping experience and now I am extremely skeptical of online payments. The Tissot watch arrive on time and in new condition with all the wrapping. Instead all I got was ‘awaiting confirmation’. Maybe some products could be on models so we can have an idea of their size on a wrist (watches, bracelets), face/head (sunglasses). No prior information was given. broken watch for $1500, no refund or exchange. The package had been damaged in transit (not Jomashop's fault) but as they had boxed it so well although the outside box was wet, torn and damaged the Mont Blanc boxes were perfect as was the card holder. Even so, the shopping experience here is not worth it. JomaShop has a consumer rating of 4.68 stars from 8,647 reviews indicating that most customers are generally satisfied with their purchases. Ive come to realize this is just not a trustworthy company. 53820 followers jomashop (163551 jomashop's feedback score is 163551) 99.1% jomashop has 99.1% Positive Feedback. Based on this experience, I do not believe Jomashop has reasonable belief their items will ship within a timely manner (a month) and should not be allowed to advertise products that they do not have in stock. Seamless process, great photos and descriptions. SG. I bought my first wallet at the JOMAshop. Jomashop experience was great. The watch is still well within the warranty period and JOMAshop is simply avoiding its warranty obligation.UPDATE: I tried to call Kamela at the number published below; it goes to a voicemail box that is full and can't accept messages. Jomashop is a BAD BUSINESS!!! Worst customer service ever. My wife wears this elegant but practical watch everyday and is the perfect size for her petite wrist. Wrong watch I bought an Edox watchwith a silver dial and a got an Edox watch a black dial serurly the wrong watch. Read real customer ratings and reviews or write your own. Amazing deals and wholesale prices! I have the watch in my hands now). Joma is insisting it is which is a bold faced lie. My Baume et Mercier Classima manual-wind watch is barely 1 year old, and the stem/crown came off. Greater than 89%. This is now the second time I bought from them and both times they were very quick to lie and not live up to their end of the deal about shipping. Jomashop was first mentioned on PissedConsumer on May 11, 2011 and since then this brand received 480 reviews.. Jomashop ranks 156 of 882 in Jewelry and Accessories category. The 1st time I paid extra for expedited shipping and it was not shipped as I paid for and I ended up wasting the money for faster shipping. Write A Review (It only takes 30 seconds!) Place took three months to tell me they cancelled my order after each week apologizing for delay and saying it’s coming. I was charged twice for the product and it has been almost three weeks now that my payment has not been reverted. All rights reserved. I ordered a watch for my wife on Friday 5/14 and it they created a label for it at around 6pm. Call very important. I have the watch in my hands now). A simple ‘your order will be processed after our xxx holiday’ would have been fine. Share your experience today and read what 5 customers have already said. They were the best price for the watch I was looking for, this is the 5th watch I have purchased from Jomashop and I am happy with each purchase. Jomashop.com has been in the retail and wholesale trade of goods, such as watches, writing instruments, handbags, fashion accessories, crystal and gift items. They came in a beautiful box with quick delivery. Especially because 9 days after I was told the order was cancelled, I still have not received refund and I e-mailed customer service and that a hole had the nerve to say we did NOT charge you. Menu. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. Completely satisfied. Goal is to earn trust. Jomashop. I have wasted so much time on these people already and gotten nowhere. A simple ‘your order will be processed after our xxx holiday’ would have been fine. 13 Reviews . The watch that I … They came in a beautiful box with quick delivery. Hours of listening to the BS “customer satisfaction is very important to us” hold message - No one ever answers the phone! No prior information was given. I sent it to JOMAshop for warranty repair and they returned it with a cryptic note saying: "scratches and dents on case, bezel and crown. Finally, they cancel the order and the watch is back in stock the next day! Look through all the bad reviews and you’ll find a pattern of bad service. Jomashop reviewers fluctuate between die-hard watch aficionados and occasional watch wearers—but all applaud the affordability, accessibility, and authenticity of the designer watches for men and women on Jomashop. z10cvbnm on 30/01/2018 - 09:09 +1 vote. Focus on Quality. Joma is insisting it is which is a bold faced lie. JomaShop offers 21 features such as face masks, environment-friendly products and ethically-sourced products. The shipping was quite fast to Australia and was packaged really well. JomaShop ranks 2nd among Watch sites. Every order was delivered on time as described, all authentic and in the box new as described with autehntic tags included. 188 Reviews . Now I have a response to this review. I dont know about you but buying graymarket watches is already a risky thing but to buy from a company so willing to deceive is a bad idea. Spoke with customer service agent who, clearly, could not have cared less!!!!!! This offer can be lower … Only the latest review will count in the company's TrustScore. So very sad about my purchase!! Seamless process, great photos and descriptions. Jomashop do not warn about this before they accept payment, I also have been unable to confirm whether you have any option to return the goods when the goods have been intercepted by Australian Border Force and held until you pay the GST.I am still to receive any assurance that any process at Jomashop will be changed so I guess this is an issue of "Caveat Emptor". Jomashop do not warn about this before they accept payment, I also have been unable to confirm whether you have any option to return the goods when the goods have been intercepted by Australian Border Force and held until you pay the GST.I am still to receive any assurance that any process at Jomashop will be changed so I guess this is an issue of "Caveat Emptor". Every order was delivered on time as described, all authentic and in the box new as described with autehntic tags included. I wish I spent a little more $ and purchased directly from Omega. Call very important. Score = 04. I read some reviews about the quality being bad but didn't pay attention. I am so disappointed to have chosen Jomashop. Next Day . Jomashop Overview. Score = 0 (waited 12 minutes).Response:Shop being closed for religious reasons is fine, but it was not ‘announced’ in any responses to me, nor was it brought up in the many chat sessions I had with your company. This is a complete and total falsification! Sometimes accessories I order do not come with boxes but I can live with that for the wholesale pricing. Always Exceed Expectations = 0 (twice failed me)2. I still hope I get my money back. Review Australia fabulous vintage inspired dresses and fashion. Goal is to earn trust. I have ordered many times from jomashop, I feel very satisfied and I will continue to use your services. I am an international customer which makes this whole experience even worse. Order IDOrder IDOrder IDOrder ID: # M2CD3016 Order Date: 2/8/21 1:43 AMhelp deskdial=760#284#3131I had a brilliant experience with jomashop I placed my order over a month and a half ago and I haven't received anything and they just recently canceled my order but I haven't received any refund i contacted the Jomashop customer help refunded me the money right away !!! Will continue buying more time pieces. I don't think I will be getting that back. I am at a loss of around 86$. My Baume et Mercier Classima manual-wind watch is barely 1 year old, and the stem/crown came off. He understood the battery should have lasted longer than a few months.Ryan told me to contact him with his personal phone number and was responsive to my correspondence.Sure enough, 5 days later my watch arrived in perfect condition and well packaged- brand new watchI wish I had employees the same caliber as Ryan working for me.Thank you again Ryan.
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