I too am at the end of my tether – have to log in to email every time and it takes several tries. LOL then Lavisha a little later told me there IS a fault with BT mail. What in the world are you popping up for? Thank You. We all rely on email and to lose it for nearly a week and being told to wait another week is unbelievable. The trouble for me seems to be with the Microsoft edge browser which came with the free Win 10 upgrade I eventually felt obliged to opt for. I explained that I have had this email for over 15 years! Keeps saying no internet but there is. what IS going on here? BT, you should hang your head in shame! What does this mean? :-/. (If your other program is set to "delete messages from the server", weâll simply move them to a special POP folder. Eventually got BT mail going through Crome – necessitated a password update/change. I am amazed BT is still in business and if it wasn’t for their monopoly on the telephone network, they surely would have gone insolvent. UPDATE: So I got through to a chat agent who then phoned my mobile and told me to change my password. Can only access them online. ⦠There is certainly a slight chance that emails "from" the client are deemed total spam and are blackholed. Had to fight tooth and nail to get that time reduced to “tomorrow morning” and again to get to speak to her manager … who promised he’s send an email to the Calcutta technical team asking them to ring sooner if poss and that his agent would call me back this morning too to find out if I’d had the call from Calcutta! For the past two days my wife btinternet.com mail isn’t being accepted on Thunderbird. Contact Us:+(44)808-143-3686(U.K) go to your settings and check the auto forward setting in case the same has happened to you. I then changed the password back to the new one which was working in the web based system and again ran a test of the system. Unable to use BT webmail, just get empty pages after logging on. I set it up as usual; add account, select yahoo, I insert email/password then get directed to bt site to input email/password again which gives an “uhoh something went wrong†message and refuses to go further. I have had the same problems listed below on and off for the last 18 months and it is very annoying. BT totally helpful. I did get the Calcutta call this morning who a) had the wrong issue for me so I explained AGAIN what the issue was and what had been tried already. {“error”:{“localizedMessage”:”Something went wrong”,”errorId”:”ERROR_HANDLING_REQUEST”,”message”:”Validation credential cannot be null”}}, Btinternet sign in page won’t load on either desktop or mobile device – doesn’t even start to load. Who’s affected by this? Back to log in. Often, such emails will end up in this folder. Unable to send and receive emails. Email address and security questions answers not recognized and l know l have given correct details, also friends have sent me messages which they say haven’t bounced back!! The user complained about Emails Not Being Pushed: I have noticed that my emails are not being pushed to my mail app automatically. Been having trouble with BT email for over a month, with no action from BT. Complete waste of my time for weeks, very angry. I contacted BT who advised delete and re-enter your account- I had already done this on my iPhone and iPad to no avail…. Should I move over to Google calendar? Can’t access BT Mail on phone or computer, Wolverhampton. I am trying to send messages to an @btinternet.com address. Sickening! Have I lost them now or can I somehow migrate all of the old BT Yahoo folders into my new BT email? 30-07-2018 It has been going on for several days. Help please! can’t login either, it just seems like nothing happens. Hello Sara , I don’t know if you have solved your problem yet,. I’ve just had a letter from BT trying to sell me TV. Anyone else had same problem? That way, we will have a better idea of what could be going on with your emails and start troubleshooting from there. The content of messages do not show. Suppose that you have fix the email-related issue, here are some tips you should consider. The site could be temporarily unavailable or too busy. I can access email through the web based system but need to use Outlook. . The only answer I think is to set up an autoforward to another email address through another provider and slowly change all my email contacts and then just allow my btinternet.com address to die! For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive emails.. Webmail is a good way to verify that your account is valid, but it doesn't mean that your account is set up correctly in Mail. It would be helpful if BT put up a notice on there Home web page to keep their PAYING customers informed. Navigate to the Email section, then select Email Accounts. Yes there is! I thought the problem was in my computer until I heard that other people are experiencing difficulties, including the National Trust. I was locked out intemittantly for months from February to April this year. Also I CAN pick up my BT emails by logging into BT web mail ,and also on my iphone via the Yahoo app – with the disadvantage of having to accept irritating ads. BT webserver ok. Access unavailable London SW1 for the past 3 hours. I have the same problem – I cannot receive or send BT emails from any Apple device. We have both had this problem before and it usually sorts itself within a day or two so to be out for four days, back for one and then out again is unusual. All my folders and important emails are in that? I feel a bit better now, but still angry over the way we are treated. But password work on web site mail. on Unbelievably poor. It lasts for a good few seconds but i am getting so fed up with it day after day. They left a message on the answering machine saying that they would call back later……..which they didn’t. Get Live Support Now. Sign in failed again.The last two days no emails. no idea how to address the problem. Emails downloading at snails pace and then with ’empty’ content. How long do these things take to resolve? Both BT and Email use different passwords and I keep these passwords safe in a TXT document, so I know it is not me. I’ve been on with BT and tried everything including deleting the account in Outlook but the new account won’t connect either with the settings they’ve given me. Whether you seem to be missing an important email you've been looking for or you aren't receiving any messages at all, it can be a big problem if your Yahoo Mail inbox stops working as it should. No matter what, same crap. Then he was told this is a general BT problem. Pin . Got strange message failed notifications on email day before it went down. Receiving emails and the general log- in process is fine. Remove your email account and set it up again. Only answer is to look via webmail access which is tedious. Can go direct on line to yahoo,not going to be touching anything as I know I’ve changed nothing. Please help! Mail on my iPad is working but that seems to be using a Yahoo! Speaking to someone at Yahoo Care on twitter who keeps insisting that my account is inactive despite the fact that I’ve logged into it TODAY and a couple of emails have got through. Are we all just talking to the wind or is anybody at BT actually paying attention. Seem to remember in past it lasted 2 days then started working again, after many attempts to check the settings! What now? I can’t access my email from I have been onto Yahoo Mail technicians for several hours as I was unable to receive my emails from 5.30 this morning. I am seriously considering taking legal action against BT. Still telling me that BT Mail is down. Three days any numerous phone calls w BT have resolved nothing. 19h01. https://signin1.bt.com/login/emailloginform. Thoughts… cure? It keeps giving me similar messages on each of my web browsers: The server at register.btinternet.com is taking too long to respond. Second time in 3 weeks email is locked and can’t log in Ask them if you have secure net on your account and if so to take it off. I left BT over 2 yrs ago, for broadband, kept my emails with them. How many billions do they make ? Why don’t the bt home page load corectly when you sign in to your account to check your bill and stuff, It has not worked right in ages and they do nothing about it ! I have been trying to connect to BT mail for two days now!…when i try to log in, it says that my details are not correct!, even though i have used them for years! How can I fix this? Following day phone call happened and still unable to fix so they promised a call from the level 2 server team. At about 13:00 the second email address suddenly worked………for about 2 hours. Call Now :(44)8081433686 Toll Free Helpline. Then apply the new settings and change your password again! In the meantime – one of the email addresses began working at 7am (on the day I was meant to receive a call back) – the other email address linked to the account still failed. Locks me out though every time I try to check my BT bill, usuage, payment details, etc. I don’t usually have issues with bt webmail – however, when I do have issues, these have usually been with logging in and I have found that if I cannot login with my laptop, I can login using my phone, or vice versa. I use iMac, iPhone and iPad. How does an email address stop working? A lot of spam is treated that way. Both my Win7/Outlook 2010 and Win 10/Outlook 2016 devices are getting the same error message as SueFoster110 . What I did was change the password in Outlook to the old one, test and tested the system. Not impressed. I reported this to BT they have NOT responded! for the past six plus weeks outlook stops working saying that password out of date. BTYahoo provides an awful e-mail experience. I sent to wife's hotmail address - it did appear without issue. Yep I also had this problem, trying to use my btinternet email address I couldn't get a reply for hours by which time our application had timed out - I sent in a query to be told that this was indeed a known problem with bt & that I should use a gmail or Hotmail email address. Removed all the filters and blocked messages, cleared the cache but it doesn't seem to help out. Password and personal details wrong (They aren’t) last time had to spend 40 min on live chat to get it sorted. Both application keep asking me to check my password. Thank you for your fast reply, I will try using my phone to login to my BT account through my brothers laptop. I’m gone. MS Outlook is a much better platform. Sorry if this causes any inconvenience. Another day wasted!!!!!!!!!! I can access them from my web mail, but do not wish to do this, as I don’t have access to my calendar etc. Mine is OK (at the moment)! My e-mail clients like Outlook & Mozilla Thundebird, on both PC/Mac, keep telling me my password is invalid, when I know it is correct. my elderly Blackberry Curve has no problem with my BT Yahoo account. Can’t logon and was prompted to change password on a desktop device but when I try in hotels or Internet cafes the reset password api won’t load. Since 22nd Nov I’m unable to send out email via Mac mail using BTYahoo, even though all passwords and set up info is correct. Webmail OK and receipt of emails OK but can’t send from Windows Livemail, Ipad or Firephone. Why are my emails not being forwarded? ive rang bt twice today..as useful as an ashtray on a motorbike the last drone told me it was my phone a six month old apple iphone ? Started to go wrong about 2 weeks ago. Oh guess what? Does anyone know why the “Delete” option has been removed from the BT email taskbar ? All my old emails say “this message has not been downloaded from the server”, so now I have no details of old messages that I kept for future reference. Oh and they said don’t save your password to autofill! I was advised online by BT customer services to change my password which I may add was done for me by BT chap online. A system component (like a firewall) might be blocking the mails from coming. 11h39. they say received at 3:20 and sent at 4:20). It’s appalling customer service that this issue is still continuing over a week later!!!!!!!! Go back to BT.com > It’s now under the ” More” button ! Here are fixes to 5 common Gmail issues. Crack iT up! In Send, it shows them as sent. So I agreed – to a call between 11 and 12 the following day. And did it on my PC- BAD MOVE, as I get a message that the IMAP server “times out”…. Everything else on my phone works with wifi, just as it should. Haven’t been able to receive emails on my laptop all day. Wonder if it’s to do with Black Friday and all the e-mail confirmations of purchases? I haven’t received any emails today is anybody else having same problems, HELP! If you use BT ⦠This is happening to me all the time now. I've up-dated my password. What a complete shambles this is, loads ok but am to read more than 1 email unless i go back to inbox, also unable to delete or reply. I am having exactly the same problem as you Deborah it’s so frustrating! Any help would be greatly appreciated. She said I had to ring a different number but when I asked her to repeat the number to me, she hung up, or we got cut off. Can’t we go back to using Yahoo. Like everyone else I cant access my email from my PC using Outlook (this happened from 12th December onwards). As of today I can send and receive on the sub account but not the main account. I keep receiving the message below. Can’t send any emails from bt internet mail but can receive mail! Written by Jeroen Corthout Updated over a week ago If your emails have stopped syncing, your email ⦠BT YAHOO system on Mac mail started working again this afternoon… and now has stopped again… not receiving or sending mails… what is the problem… again? Whatbthey try and say they support webmail the rest is a servive they offer but offer best intent to resolve. At some point BT changed the settings on the my bt site. Complain to the CEO. Go to our email log in page > to log in to your BT Yahoo! 2-2-2017 UK. Email coming in OK. Have spent 2 hours talking to BT who insist it is an Outlook problem and not their server.
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