It's possible BT assumed this was a new installation and so didn't ask for the MAC. See if it … If you're switching to or from a provider with a different network, such as Virgin Media, downtime could be up to a couple of hours. If you're on any other provider other than Virgin Media, switching to Virgin Media, if you can get it, will fix your problems. Very nice guy but he said he has wasted his time because my account states OLO (Other Line Operator) against it and is passing the fault back to BT. The solution: 5. Go to solution. 6. There is a solution for some of you. 1 Week with no internet and counting. Hi, We're considering switching from Sky to BT TV + Infinity, but are unsure whether any of the BT boxes will provide sufficient signal splitting as we currently have with the Sky box, and wondered if we could get some assistance on this matter? 4. If you switch from BT to Sky, for example, Sky will still have all the same problems because it operates on the same network. Disable Wi-Fi for good. During office hours phone 150 and select "to place or check on an order" - or go for the long shot and "leave BT services" - that should give you a clear answer. @Mpaul wrote: BT Infinity, moving from Sky Fibre. Re: switching from sky llu to BT infinity problem Thank you mods for arranging a visit by an openreach engineer. This is the Ofcom guidance on switching providers. Even though many broadband providers had to reduce the number of installations and engineer visits to homes during lockdown, broadband switches have finally returned to normal. Its possible that the cabinet is full, and there is a waiting list. If you're switching between two Openreach providers - such as BT, EE, Now TV, Plusnet, Sky, TalkTalk, or Vodafone - your internet downtime should only be a few minutes, even if you're switching to fibre. Get a Sky Q Booster. Re: Switching from Sky to BT Problems. I cant contact anyone or find any workable solution online, the " Fix problems with my phone" section just concludes I need to contact Sky, which is not possible. BT are often the best for broadband so maybe as someone said if you need Sky 1 get Sky Now and pay £6.99 per month. Yes you do need a MAC from the outgoing provider (Sky) to give to the incoming provider (BT). How to fix Sky Q connectivity issues: Sky Q is, hands down, the best premium TV service you can buy. After 5pm, or on a Saturday or Sunday - it'll take up to 2 … If you give us your PAC: Before 5pm Monday - Friday - we'll transfer your number to Sky Mobile by 5pm the next working day. I switched to Sky from BT a few weeks ago, since the switch phone line is completely dead, Talk light is solid amber on sky hub, none of the troubleshooting steps work. Re: Switched from Sky bb to BT, problems on day one! Since 2015, the practice has been possible when switching between companies using Openreach networks, such as BT, Sky and TalkTalk. Changing from Sky to BT TV. How often have you … Which could lead to problems for the OP later on when they come to try and install the service. To transfer your number to Sky Mobile, you'll need a switching code (PAC) for your old provider. Use Ethernet instead. Put your number into this form.
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